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FAQ and Help

HERE YOU WILL FIND MANY ANSWERS TO FREQUENTLY ASKED QUESTIONS:

Can I buy Westmark products near me?

​​​​Use our locate a retailer tool to find new places to buy Westmark products near you: To the retailer search
There is also a factory outlet at our production sites in Lennestadt-Elspe and Wittelsberg.
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Are there spare parts for my product?

​​​​You can find our spare parts here ​​​​

How long do I have a warranty on my Westmark product?

​​​​We provide a functional guarantee for the period stated on the packaging - usually 5 years after purchase of the product - provided that the item has been used properly within the normal household limits and that any damage has not been caused by the customer.
Should the product show corresponding damage within the warranty period, we will either provide a replacement of equal value or undertake to restore the product to a functional condition by means of factory-new spare parts. Wear parts such as scraper plates for corers are excluded from the guarantee. The proof of purchase is valid as proof of the warranty period.
Read more​​​​

How can I make a complaint about a Westmark product?

​​​​Despite all the care we take, it may be that a product gives cause for complaint. However, we place the highest value on good quality and satisfied customers. Therefore, you can be sure that we will pull out all the stops to help you. The first way should always lead you to the dealer. If you have purchased our product from a specialist retailer, online retailer or department stores', we would like to ask you to contact the respective sales outlet and present the purchase receipt. The retailer will then handle the complaint with us (or abroad with our distribution partners). Read more​​​​

How can I contact Westmark?

​​​​On our contact page you are sure to find the right contact person for your needs: Contacts​​​​

Can I order products here?

​​​​No, unfortunately you cannot order here, but you are very welcome to use our locate a retailer tool to find a shop near you that carries Westmark products.​​​​

What are cookies?

​​​​Cookies are small text files that are usually placed on your computer from a website. When the website is called up again, the information from the cookie is automatically read and processed. In our shop, cookies are used, among other things, to save a customer's shopping cart for the duration of the purchase. This means that you do not have to log in again.​​​​
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